Lucky Roll Craps: Support
Support
Lucky Roll Craps: Casino Dice is developed and published by Fox Valley Digital LLC. The fastest way to reach us is email; we reply within one business day.
Email luckyrollcraps@gmail.com
Status
Available on Google Play.
Good to know
- Playing as a guest keeps your chips and progress on your device. Creating an account is optional and syncs progress across devices.
- Purchases are handled by Google Play or the App Store. For refund requests, start with the store you bought from.
Website
Delete your account
Last updated: September 2026
This page explains how to delete your Lucky Roll Craps: Casino Dice account (developed by Fox Valley Digital LLC) and what happens to your data when you do. Creating an account is optional; you can play as a guest without one.
1. Delete your account in the app
- Open Lucky Roll Craps and sign in to the account you want to delete.
- Tap the gear icon on the home screen to open Settings.
- Scroll to Delete Account and tap it.
- Confirm by tapping Delete. Your account and its data are removed immediately and you are signed out.
Uninstalling the app does not delete your account. Please use the steps above or the request below.
2. Request deletion by email
If you can no longer open the app or sign in, email us from the address on the account:
- Subject: Delete my Lucky Roll Craps account
- Include: the email address or display name used for the account.
We may reply to confirm that the request came from the account owner. Requests are completed within 30 days.
3. What is deleted
Deleting your account permanently removes everything stored against it on our servers:
- Your sign-in credentials, email address, display name and profile picture
- Your chip balance, daily-bonus and reward history
- Game statistics, roll history and session records
- Achievements, daily-challenge progress and unlocked cosmetics
- Feedback you submitted through the app
- Our records of your in-app purchases
- Your push notification tokens
Deleted data cannot be restored, and purchased chips or items cannot be transferred to another account.
4. What is kept
- Purchase receipts held by Google Play or Apple are kept by them under their own terms; we do not control them.
- Aggregated analytics that cannot be linked back to you (for example, how many players rolled on a given day).
- Records we are legally required to keep, such as transaction records for tax and accounting, for the period the law requires.
5. Questions
Contact privacy@luckyrollcraps.com or read our Privacy Policy for details on how we handle your information.